Aug 21, 2018
Reporting compliance issues can be a complex problem for both
frontline employees and compliance practitioners. In today’s
episode, Tom talks with Philip Winterburn, the co-founder and Chief
Product Officer at Convercent – a Denver,
Colorado-based compliance software company.
- Before diving into today’s episode, Tom relays a message from
Convercent – this week’s sponsor – about their compliance
conference located in Broomfield, Colorado called Converge 18.
- Take note! Listeners of Innovation in Compliance will receive a
50% discount on their Converge 18 registration fee by using the
discount code “TOMFOXVIP”.
- When it comes to employee engagement, what kinds of KPI’s does
Philip look for? Tom asks Philip to give us an idea of what kind of
benchmarks he keeps his eye out for when trying to boost reporting
rates for employees.
- How have Convercent’s efforts manifested in the compliance
arena? Tom asks about whether Convercent has seen an increase in
report rates and Philip talks the benefits of engaging employees at
a deeper level with when it comes to high-risk cases.
- A higher reporting rate among employees is no doubt a good
thing but does it mean something more? Tom asks Philip about the
connection between reporting and employee-organization trust.
Philip offers some insight into this issue by exploring the concept
of anonymity rates in reporting.
- Simply closing a case might not give you the whole picture of
an event, especially when some form of retaliation is likely to
occur. Phillip talks about the importance of a reasonable case
closure timeline and why working to keep your average low is
beneficial to your compliance program.
- Retaliation against those who report compliance violations is a
critical issue that if handled incorrectly, can adversely affect
employee trust in a serious way. Philip talks about some of the
challenges to solving this issue.
- Beyond the data of reporting, retaliation or case timelines,
the effectiveness of your employee engagement framework will likely
come down to the culture of the workplace. Philip talks about why
this is a key part of the reporting and whistleblowing process and
reminds us not to lose sight of the humanity of those taking on
risk when reporting compliance issues.
If you're a compliance professional looking for a convenient and
effective way to fulfill your continuing education requirements, go
and choose from 4 hour-long training packages that will keep you up
to date with the latest developments in the compliance field.
Make plans to attend Converge18 and listen as Philip goes deeper
into what you’ve heard in this episode. The conference also has a
fantastic agenda for Ethics and Compliance leaders, Legal
professionals, human resource leaders, and C-Level leaders. There’s
18 breakout sessions, 12 roundtables, 5 general sessions, 2
keynotes, and an inspirational speaker.
Make sure to use the code, TOMFOXVIP, to get a great
discount on this year’s Converge18!